Support


Q: HOw do I access my class?

Once you have registered, you can begin your course right away!
Log in to your account using your email address and password. You can find your course(s) from the My Account tab under My Courses.
(Still not seeing your class? Make sure you are logging in with the email address used to purchase. Sometimes Paypal uses different emails).


Q: WHEN WILL MY ORDER SHIP?

All purchases of physical items are processed and shipped within 3-5 business days. Please give a few extra days during sales and promotions as we are a small team working hard to get orders out as quickly as possible.


Q: HOW CAN I JOIN THE MONTHLY PAPERGOODS SUBSCRIPTION, PAPER WORKS?

Our monthly subscription has it’s own site! Visit getpaperworks.com to learn more.


Q: DO YOU HAVE A FAVORITE PRINTER, PAPER OR OTHER TOOLS?

There are many tools I use on a regular basis that I’d be happy to recommend. This is my favorite printer. This is great paper. A full page with favorite tools and resources can be seen here.



Additional questions? Feel free to email hello@jonesdesigncompany.com